Legal -

Legal

This page contains all legal, privacy, and compliance documentation for Gem Roberts – Systems Strategist. Please read the relevant document before purchasing or using this website. If you have any questions, contact legal@gemroberts.co.uk

Privacy Policy – how we collect, use and protect your personal data
Cookie Policy – what cookies we use and how to manage your preferences
Website Terms and Conditions – the terms governing your use of this website
Client Terms of Service – the terms governing the purchase and delivery of all services
Refund and Cancellation Policy – our refund position across all products and services
Services Disclaimer – the scope and limitations of all services delivered
Accessibility Statement – our commitment to website accessibility and how to contact us with accessibility needs
Copyright and Intellectual Property Notice – ownership of site content and client deliverables
Income and Results Disclaimer – our position on results, testimonials and earnings claims
Anti-Spam Policy – how to handle email marketing and commercial communications
Data Retention and Deletion Policy – how long we keep your data and how to request deletion
GPSR and EU Sales Policy – our current geographic availability and EU sales position
AI Usage Policy – how we use AI and what we use it for
Data Use and Access Act (DUAA) Compliance Statement – what the DUAA is and how we comply
Service Terms and Conditions – a page to all the terms for every service

Gem Roberts – Systems Strategist is registered with the Information Commissioner’s Office. ICO Registration No: ZB293438

Recent Updates

We review and update our legal documents regularly to reflect changes in legislation, our services, and the platforms we use. The most recent updates are listed below. All documents linked are the current version.

June 2026

Privacy Policy updated to reflect the new complaint handling rights under the Data (Use and Access) Act 2025, effective 19 June 2026. Clients now have a statutory right to complain directly to us, within a 30-day acknowledgement obligation. View Privacy Policy.

Cookie Policy updated to reflect current plugin stack including Mouseflow, Poptin, Google Tag Manager and LiteSpeed cache. View Cookie Policy.

Client Terms of Service updated to reflect session recording retention terms, non transferable booking policy, geographical scope and payment terms. View Client Terms.

Data Retention and Deletion Policy updated to include complaint handling procedure and recording deletion timeline. View Data Retention Policy.

All documents updated to reflect ICO registration number ZB293438

Anti-Spam Policy updated to clarify that all subscribers are added to our mailing list via explicit consent only, given through the checkout or opt-in form at the point of purchase. We do not add anyone to our list without this consent. View Anti-Spam Policy.

For a full history of document updates, view our Legal Changelog.